Human–Artificial Intelligence Dialogue: Politeness Forms and Pragmatics

Abstract

This article provides a comprehensive analysis of the linguistic, philosophical, and psychological aspects of dialogue between humans and artificial intelligence (AI), as well as a review of scientific research conducted in this field. The study examines the role of politeness and pragmatic factors in human–AI interaction and their influence on communicative effectiveness. To analyze AI communication strategies, a survey and experimental studies were conducted. The article explores key communicative elements in human–AI dialogue, including politeness, quality of information delivery, apology, expressions of gratitude, and farewell, and highlights their comparative features in relation to human-to-human communication. During the research process, the artificial intelligence system ChatGPT was used for data analysis, text processing, and the systematization of scientific conclusions. The findings reveal the social and pragmatic dimensions of effective interaction with AI and demonstrate the scientific value of this experience for a deeper understanding of interpersonal communication. As human–AI interaction continues to intensify and increasingly becomes one of the primary forms of linguistic communication, the study of this topic is highly relevant in the contemporary context and provides an important scholarly foundation for the further improvement of practical applications of language models and the development of communication strategies.